Connect4Teams Voice Recording

Intro icon

Introduction

Seamless and secure call, video and chat recording.

Olive’s Connect4Teams provides an enhanced voice recording service to supercharge your contact centre capabilities, as part of Olive’s ‘Connect’ Cloud Managed Service Platform. With seamless and secure voice recording via a native app within Teams, it’s never been easier to record & store call, chat and video; whether it’s for training, compliance, or analytical purposes. Recording is enabled for both internal & external communications, including both direct & PSTN based calls & meetings.

Culture hack icon

Who Is Connect4Teams Voice Recording Suitable For?

  • Business regulated by the Financial Conduct Authority.
  • Businesses looking to improve customer insight.
  • Recording for training exercises.
  • Transcription and translation requirements.
Innovation icon

Solutions Available

Smart Recording

Smart Recording offers vital capabilities for organisations looking to implement an easy-to-manage solution that allows standard recording & retention capabilities, with basic reporting included. This is appropriate for training purposes & other general business voice recording requirements.

Compliance Recording

Compliance Recording offers an advanced package of features for those in industries such as financial services or law practise. The compliance option offers additional security & extended reporting in addition to the standard function in the ‘smart’ option that is compliant with MiFID II, PCI-DSS, & DSGVO.

Analytics

Analytics is an additional bolt-on, offering deep capabilities for organisations looking for extended reporting. With transcription, key-word spotting, sentiment analysis, and more, it has never been easier to create reporting that offers actionable information for improving your contact centre operation.

Challenges icon

Features & Functionality

 

Recording

Recording & Analytics

Recording for Compliance

Recording for Compliance & Analytics

Recording

tickAsset 1 tickAsset 1 tickAsset 1 tickAsset 1

Retention Time Settings

tickAsset 1 tickAsset 1 tickAsset 1 tickAsset 1

Individual Recording Settings

  tickAsset 1 tickAsset 1 tickAsset 1

Visibility & Replay Settings

    tickAsset 1 tickAsset 1

3 Access & Rights Roles

tickAsset 1 tickAsset 1 tickAsset 1 tickAsset 1

Individual Access & Rights Settings

    tickAsset 1 tickAsset 1

Basic Reports

tickAsset 1 tickAsset 1 tickAsset 1 tickAsset 1

Extended Report Functionality

tickAsset 1 tickAsset 1 tickAsset 1 tickAsset 1

Full Report Functionality

  tickAsset 1   tickAsset 1

Cognitive Services

  tickAsset 1   tickAsset 1

 

Learn more about Connect4Teams

Olive’s proposition is one of simplicity; removing complexity and duplication whilst helping businesses reduce cost and deliver simply brilliant customer experiences worldwide. To discover more about Connect4Teams, click the button and one of our Microsoft experts will get in touch to discuss Connect4Teams, and the options available.

Get in touch