Olive is committed to protecting your personal information.
Olive is the UK’s largest provider of cloud-based communication solutions. It partners with multiple best-of-breed unified communications suppliers to provide world-class products and services to many UK-based customers across multiple industries.
Olive Communications Limited,
Information about you that we collect and use includes:
A cookie is a small file – it’s saved onto your computer or other device when you visit our website.
Cookies store small pieces of information. For example – they will remember you’ve visited our website or performed a certain action.
We may collect your personal information directly from you, from a variety of sources, including:
Olive’s online services such as websites, social media and mobile device application (‘Apps’);
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.
We sometimes use systems to make automated decisions based on personal information we have – or are allowed to collect and use from others – about you. These automated decisions can affect the products, services or features we offer you now or in the future. We use automated decisions in the following ways:
The information you provide to us may be passed to third parties located outside the European Economic Area. This includes the delivery of 24x7×365 support provided by Olive Cloud Solutions (PTY) Ltd, a wholly owned subsidiary of the Olive Group based in Brisbane, Australia. This is necessary for the performance of contractual obligations and in pursuit of Olive’s legitimate interests, and takes place under the Model Clauses. Data would be retained as per Olive’s retention policy and would not be shared with any other party.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific products and services.
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
You have several rights in relation to how Olive uses your information. They are:
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
If your personal information is inaccurate or incomplete, you can request that it is corrected.
You can ask for certain information we hold about you to be deleted or removed provided that there is no a compelling nor legal reason for Olive to continue to have it.
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.
You can object to Olive processing your personal information where: it’s based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.
If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are: