During the run up to Christmas the team at Olive have been working hard, completing 1000s of hours of pre and post-sales advanced training, as part of a joint initiative shaped with strategic partner Vodafone.

Olive have invested heavily in staff, support and partnerships over the last 3 years, and have won several key industry awards across 2015/16 for innovative customer solutions and leading the cloud-first strategy.

Involved in shaping the new Vodafone Partner Program, Olive’s executive team were excited by the customer benefits that would come from knowledge gains and strengthened alignment with Vodafone across our Sell, Build and Manage functions.

As a result of the ongoing strategic Joint Initiative between the organisations, Olive and Vodafone had already recognised the customer benefits that come from effective alignment, processing and measurement and had jointly invested in dedicated service management resource to provide service excellence.

With this unique insight and focused on what it would mean for customers, Olive planned and achieved the goal to complete its submission 2 ½ months ahead of the official launch. The result of this has been additional business gains where Olive could provide tangible evidence of its unique alignment with Vodafone. The teams that Sell, Build and Manage the services have been motivated by the recognition and accreditations they receive.

Martin Flick, CEO enthuses “Customer demand for our Cloud Managed Service Platform is increasing, affording huge customer benefits, and choosing the right partner to deploy the best possible solution is paramount. Customers need a partner who can deliver flexibility, agile working practises, and cost benefits, as well as take care of all operational aspects, with a single and integrated managed service.”

What does it mean to Olives’ customers ?

“By closely aligning to our strategic partners, such as Vodafone, and ensuring our staff are as highly trained and specialised as they can be, we maintain our position as the leading cloud provider for communications. It was a tough challenge for our staff and our people embraced it as they recognise the importance of accreditations and training to our business our customer success and their own careen progression.”

Advanced training and Vodafone’s Total Communications Partner accreditation involves a training undertaking in pre-sales, build and manage teams associated with providing an end to end Vodafone managed service. This accreditation and program of training means Olive are one of very few UK organisations who can deliver an end to end solution for our customers. Olives customers have been benefiting from this advanced training since October.

Testimonials:

It is my great pleasure to inform you that Olive Business Solutions has been awarded the status of Total Communications Partner (Total Fixed | Total Mobile), the highest status, in the new Vodafone Partner Programme. The dedication and hard work that the Olive team have demonstrated has enabled you to join our industry-first Partner Programme at the first opportunity. A clear point of differentiation which you should be proud of.

Nick Birtwistle | Director of Partnerships & Alliances

Thank you and the wider Olive team for the support and commitment you have shown for our new Partner Programme. You were our first Total Comms Partner to submit 100% of all requirements and I certainly don’t underestimate that achievement in an organisation the size of yours. The investment in training time you have made is significant on top of the ‘day job’ and I hope you will start to see the benefit associated with this as well as the other benefits of the programme.

Oliver Lofthouse | Head of Partner Services, South

For more information contact info@olive.co.uk

TOPICS: Contact Centre, Unified Communications, Accreditations, Vodafone, Total Communications Partner

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