Mitel®, a global leader in enterprise communications, today recognised Olive Communications, one of the UK's fastest growing and most progressive Managed Cloud Communications Providers as Top Contact Centre Partner 2020.
The award was granted in recognition of the way Olive modernized the customer engagement ecosystem of 1000 agents and 3000 back office and branch users by replacing legacy Avaya technology with a world-class omni-channel contact centre offering simple access to best of breed digital tools for customers including Yorkshire Building Society.
The award was announced during Mitel’s annual International Partner Awards, at Mitel’s flagship Mitel Next event in Amsterdam.
Nick Beardsley, Enterprise Managing Director of Olive, commented:
"We are immensely proud of the partnership Olive have with Mitel, and this award win for Top International Contact Centre Partner of the Year is recognition of the collaborative effort both parties play in continuing to champion the art of the possible to a valued customer base. 2020 is set to be an exciting year as Olive further enhance our digital and AI capabilities in order to deliver simply brilliant customer experiences, time and time again.”
“This year’s award winners exemplify the pivotal advisory role our partners play in guiding customers to the right communications and collaboration solution for their needs - no matter where they are on their journey to the cloud,” said Jeremy Butt, Senior Vice President, International, Mitel.
“The companies honored today have built trusted, long-standing relationships with Mitel. We are looking forward to continuing our success together as we help businesses find new ways to operate more efficiently and effectively.”
One of the UK's fastest growing and most progressive Managed Cloud Communications Providers, Olive’s proposition is one of simplicity, removing complexity and duplication whilst helping businesses optimise cost and deliver world-class customer service. Access scalable and agile cloud communications and seamlessly bridge cloud, data, and mobility services through a platform that powers simply brilliant customer experiences. Find Olive on LinkedIn @OliveCommunicationsUK and on Twitter @olivecomms
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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