Cloud Contact Centre Platform
Deliver a quality caller experience. Easily monitor inbound call activity, with barge in and emergency escalation available when needed. Intelligent call distribution ensures calls are answered efficiently and get through to the right people.
- Workforce management
- Call monitoring & recording
- Cloud-based hosting
- Fixed and remote setup
Omnichannel
Connect with customers the way they want to by bringing different communication channels together. Seamlessly move from an email or web chat to a voice call, then send a text message or utilise a messaging platform. Omnichannel brings it all together.
- Omnichannel solutions
- Resilient, cloud-based call centres
- Best-of-breed messaging platforms
- Customised for you needs
Workforce Optimisation
Monitor and respond to performance across your business. Get valuable insight into historical and real-time data to address training needs and identify potential gaps in resources during peak times.
- Improve productivity
- Provide simply brilliant customer experiences
- Plan strategically and tactically
- Streamline data processing and reporting
AI and Chat Bots
Connect with your customer using AI technology and chat bots. Quickly and smoothly introduce them to the customer journey, freeing up time for your agents to deal with higher-priority tasks.
- Get a complete view of the customer
- Engage in a reliable, consistent dialogue
- Maintain a complete record of customer contact
- Communicate with the customer from any device
