At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent across all channels. Learning to modernise your contact centre is crucial for creating a digitally agile operation that can stay resilient during change and meet customer demand.
Thankfully, recent innovations from organisations like Google Cloud are having transformative effects on the capabilities of the modern contact centre environment. With the right customer experience strategy, and the right technology, creating a customer experience that is simple, intuitive, and agile needn’t need difficult.
In our new webinar, experts from Olive and Mitel will share tips and guidance on implementing an effective customer experience and AI strategy, with examples from Laithwaite’s Wine and British Red Cross.
What’s discussed in the webinar?
- How AI can be used to improve customer service quality
- The Importance of giving customers freedom of choice of channel
- How lockdown has impacted customer behaviour