Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we'll augment our intelligence."
Ginni Rometty | CEO of IBM
Artificial intelligence (AI) brings both excitement and fear in many people. What's undeniable, is the opportunity AI brings to transform and enhance existing processes, whether human or machine driven. When it comes to call centres, operational efficiencies and enhancements to productivity are clear drivers. However, rather than looking at AI as a replacement for the contact centre agent, call centres should look to use it to enhance the customer experience, drive value and create customer loyalty.
Innovation can begin with small considered steps, and understanding the potential AI brings will allow you to visualise and achieve a modern, agile workplace equipped with all the tools for future evolvement.
Listen below as we begin to answer just how AI will be used in the workplace of the future and whether technology is being driven by consumer demand, or if consumer behaviour is being driven by the latest trends. Either way - the customer experience landscape is changing, and FAST!
To understand more about how AI can be used in the workplace of the future, join Olive, Mitel and Google on stand 950 at Call and Contact Centre Expo on Wednesday 27th and Thursday 28th March. Register for your complimentary ticket, and book your AI demo here.
TOPICS: Customer Service