Building for the future with CCAI

What's in the webinar?

In our 'Building for the future with CCAI' webinar, experts from Google Cloud, Mitel and Olive discuss how contact centre artificial intelligence (CCAI) is helping to improve operational efficiency, giving Laithwaite’s Wine the agility to meet consumer demand, without delay.

Here's what you can expect:

• The latest advanced speech and language understanding models from Google Cloud
• What's possible with the CCAI Virtual Agent
• Evolving Customer Experiences
• The Laithwaite's Wine journey
• A live demo of Laithwaite's Wine's AI bot Vinny
• Q&A