Live webinar

Power to the People – how WFM can drive your employee engagement strategy

Power to the People – how WFM can drive your employee engagement strategy

Power to the People – how WFM can drive your employee engagement strategy

Thursday 7th December, 1pm GMT

What you will discover on this webinar:

  • Human capital management trends
  • What employees expect from WFM
  • How WFM can drive and maintain employee engagement
  • The human side of automation
  • Employee engagement vs customer engagement, how to have both

Webinar presenters

Jeremy Hamill-Keays
Product Manager

Jeremy has worked across the spectrum from R and D to Sales/Business Development. The majority of his career has been spent in Product Management for large scale systems on the edge of mobile networks. He was Product Director for one of the first cloud solutions targeting the gaming industry. He is co-author of four patents in the areas of messaging and M2M technology

David Evans
Head of Workforce Optimisation

As more consumers connect via multiple channels, the typical contact centre is still handling the majority of voice calls in siloes. How can a WFM solution help you take advantage of and manage the complexity of a multi skilled, multi-channel environment?

To quote Richard Branson
“If you look after your staff, they will look after your customers, it’s that simple”

I can make itCan’t make it

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