The ability to communicate, collaborate and make decisions instantly and simply, on a global scale will deliver business value and growth. With operational, cost and complexity concerns, a single vendor, managed, cloud communications platform are the natural choice for global IT leaders.
8:00am – Arrivals & Coffee
8:45am – Introduction to Olive’s Global Communications Cloud
Olive, Nick Beardsley, Enterprise Director
The world is changing, businesses that survive are evolving, technology is an enabler. Well into 2017, Olive have seen huge growth and uptake in our cloud managed services. Find out more from Olive about how and why we have built our global managed service around our key vendors, with a cloud & mobile first model. We will discuss how Olive have helped customers create business opportunity and operational excellence with our unique service-led approach.
9:10am – Globalisation & Digitisation trends for Communication
Consulting Director Guest Speaker
Trends in Communications, globalisation, digital collaboration, market positioning and cloud propositions in collaboration.
9:40am – Customer Service First; how businesses can take advantage of cloud to improve customer satisfaction, improve loyalty and connection with your customers
Nerys Corsfield, Injection Consulting
Its not only about cloud, it’s about what that means – seamless, secure, compliant customer collaboration in an omnichannel frame that really means something to your clients
10:10am – Coffee break and networking
10:25am – Announcing the next evolution of Mitel’s Cloud footprint – World Cloud
Mitel Head of Cloud, Contact Centre & Unified Communications
Mitel & the Cloud market, Mitel’s World Cloud solution & architecture. MiTeam, MiCloud, MiContact Centre, MiVoice. What is the opportunity for new and existing customers. Why is Mitel the market leader in cloud collaboration ? Find out what is new, as the Mitel World Cloud evolves.
11:05am – World Cloud Wrap up
Nick Beardsley, Olive, Enterprise Director
11:15am – Optional Demo Breakout Session in the Mitel Technology Suite. Unified Communications (11.15) and Contact Centre (12noon)