Arrivals from 8.30 am – Networking & breakfast
Olive is a leading specialist cloud communication consultancy and managed service provider, helping businesses differentiate through digital customer and employee engagement solutions delivered from the cloud.
Delivering the omni-channel dream, how digital transformation, technology and customer expectation are driving change. Nerys presents a practical guide on how this can be achieved.
1st Central is a leading and fast growing motor insurance company with over 600 contact centre advisors in the UK. Kevin will describe the customer service and operational improvements made through the use of innovative cloud-based services and how as a customer-centric business they are proud to be rated good or excellent by over 91% of their customers.
10.15 am – Coffee break
It is all about the customer experience – from the simplest call to the most complex digital interaction, you can elevate your customers’ experiences with the right tools and stay ahead of your competition by increasing profitability.
Witness Mitel’s latest innovation, creating seamless digital customer experiences; integrating omni-channel capability, automation through AI/Chatbots and IOT.
As more consumers connect via multiple channels, the typical contact centre is still handling the majority of voice calls in siloes. How can a WFM solution help you take advantage of and manage the complexity of a multi skilled, multi-channel environment?
Bringing together best of breed customer engagement tools into a single cloud service – operational assessment, target operational model development, design, implementation and end-to-end pre-emptive management. The Olive difference
Network with and experience demos from Olive partners RedBox, Teleopti & Semafone.
Join your peers and other IT leaders on Thursday 21st Sept
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