Case study: lastminute.com

Case study: lastminute.com

Case study: lastminute.com

lastminute.com’s radical approach to letting staff choose their own devices pays off.

lastminute.com is one of the UK’s most well-known brands. They are a champion of last minute travel and leisure, and offer people five-star experiences at three star prices.

But when it came to equipping their own staff with the right tools to communicate, they were seeking an improved and more efficient experience.

Read the case study to find out how lastminute.com:

  • Chose a managed communications service provider, instead of one of the big carriers
  • Made use of a telecoms audit to guide their decision making around switching networks
  • Rolled out a CYOD (Choose Your Own Device) policy
  • Implemented a sophisticated billing management system
  • Reduced IT support requests by 50% since the new contract commenced