(WFM) Workforce Management

Cloud Solutions and Managed Services

(WFM) Workforce Management

What is Workforce Management?

WFM provides accurate forecasting and automated scheduling to ensure employees are scheduled at the most appropriate time.  It also provides employees with engagement opportunities through self-service. This means WFM is a key enabler for driving both customer and employee satisfaction.

Here at Olive, we partner with Teleopti to provide a market leading cloud-based WFM solution.

Our innovative managed service approach provides scalability, no upfront IT costs and ensures access to most recent version and functionality.

At Olive our WFM provides:

  • Employee Self Service – Promotes engagement by making schedules visible and allows employees to take control of all aspects of their work patterns
  • Multi-Channel Forecasting – Accurate forecasts at long term and intra-day level to provide forecast requirements over multiple channels.

  • Automated Schedules – The ability to create and auto assign multi-skill schedules to employees.
  • Performance – Management reporting and gamification to drive employee performance
  • Service Delivery – Real Time Management to proactively manage service levels

Why Olive for WFM?Planning CycleTeleopti information

Why Olive for Workforce Management

  • Our unique cloud offering provides an agile deployment
  • We are the cloud contact centre, WFM and planning experts
  • Our managed service model provides a tailored and personal approach
  • We have UK based consultants with hands-on planning experience

Interested: click here to email

How Olive can help with your WFM requirements

  • WFM Operational Assessments
    • Using your own data, we demonstrate the value of WFM
    • We calculate ROI and provide business case support
  • Delivery Services
    • Consultative onsite delivery and “go live” support
    • Regular post deployment reviews and best practice days
  • Professional Services
    • On-site health-checks and general WFM consultancy

Operational Assessment


Find out more about our Operational Assessment here

Book a WFM demo below

WFM provides the solution to managing your planning cycles

Does your business have seasonality to consider? How do you plan for peaks and troughs, for holiday cover and sickness? What skills do you need and how many people are needed, do you hire extras, and how do you schedule shifts to accommodate worker requests?

How can you look at current data sets, analyse call centre performance, and busy periods to make informed and intelligent decisions about scheduling and improving customer satisfaction levels?

 

Teleopti WFM Solution

Workforce and Performance Management Whitepaper

Increase customer satisfaction, agent involvement and profitability – with Teleopti WFM

Download the full Teleopti Workforce and Performance Management product leaflet

Teleopti infographic

Admin Re® enhances its customer service with new £5 million cloud telecoms and Contact Centre platform from Olive Communications – Download Customer Success Story

Report-icon-SCANIAScania (Great Britain) Limited choose Olive Communications for multi-million pound cloud-based telecoms, network, contact centre and mobile contract – Download Customer Success Story

Why Olive for WFM?Planning CycleTeleopti information

Why Olive for Workforce Management

  • Our unique cloud offering provides an agile deployment
  • We are the cloud contact centre, WFM and planning experts
  • Our managed service model provides a tailored and personal approach
  • We have UK based consultants with hands-on planning experience

Interested: click here to email

How Olive can help with your WFM requirements

  • WFM Operational Assessments
    • Using your own data, we demonstrate the value of WFM
    • We calculate ROI and provide business case support
  • Delivery Services
    • Consultative onsite delivery and “go live” support
    • Regular post deployment reviews and best practice days
  • Professional Services
    • On-site health-checks and general WFM consultancy

Operational Assessment


Find out more about our Operational Assessment here

Book a WFM demo below

WFM provides the solution to managing your planning cycles

Does your business have seasonality to consider? How do you plan for peaks and troughs, for holiday cover and sickness? What skills do you need and how many people are needed, do you hire extras, and how do you schedule shifts to accommodate worker requests?

How can you look at current data sets, analyse call centre performance, and busy periods to make informed and intelligent decisions about scheduling and improving customer satisfaction levels?

 

Teleopti WFM Solution

Workforce and Performance Management Whitepaper

Increase customer satisfaction, agent involvement and profitability – with Teleopti WFM

Download the full Teleopti Workforce and Performance Management product leaflet

Teleopti infographic

Read more about scheduling in the workplace to help your teams manage their shifts better and achieve work life balance
When is it time to move from managing your calls and scheduling staff on excel... over to justifying a WFM solution
Are you working in an organisation that is still scheduling and forecasting via Excel? Are your current planning methods causing pain in the planning team? What are 5 key signs you should start to consider WFM?

Why Olive?

We always aim to treat our customers like people, not a number. We proactively monitor all lines in advance of any of faults. And if anything does go wrong, we provide one support number to call for any service issues. Our account team get a live billing feed from our customers which we then use to profile call patterns, and create an optimised tariff to fit. This means our customers continue to benefit from ongoing savings.

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