Today our lives are filled with labour and time-saving technology. These have bred a desire to get quick answers to service issues when they arise, in a consumer or business context.
The services we offer to our customers are always designed with their own customers in mind. We build solutions that help them communicate with you, how and when they want to. We then enable you to measure and monitor how well you look after them.
Whether you seek independent or federated telephony, or whether your contact centre is primarily inbound, outbound, blended, sales-oriented, service-oriented or a centre of excellence, Olive has the expertise and the technology partners to deliver exactly what is needed for your specific business sector.
By gaining a clear understanding of how you work, your business priorities and your customer requirements, we then tailor a set of contact centre technologies, delivered as a service, to meet your needs. These help to get the greatest efficiencies from your most valued assets – your people.
Admin Re® enhances its customer service with new £5 million cloud telecoms and Contact Centre platform from Olive Communications – Download Customer Success Story
Scania (Great Britain) Limited choose Olive Communications for multi-million pound cloud-based telecoms, network, contact centre and mobile contract – Download Customer Success Story
We always aim to treat our customers like people, not a number. We proactively monitor all lines in advance of any of faults. And if anything does go wrong, we provide one support number to call for any service issues. Our account team get a live billing feed from our customers which we then use to profile call patterns, and create an optimised tariff to fit. This means our customers continue to benefit from ongoing savings.