Audit, Consultancy & Project Management

Cloud Solutions and Managed Services

Audit, Consultancy & Project Management

Supporting our Managed Service:

The challenge facing IT leaders is to create a consistent and seamless experience for users, whilst maintaining a secure environment. This requires careful planning, knowledge and an experienced PMO team.

Why Olive

  • Dedicated project management teams
  • Innovative service-led approach
  • Best of breed partnerships
  • Single, seamless managed service – one contract, one bill
  • 24 x 7 x 365 Managed service desk
  • Agile and personal service
  • Expertise in our chosen field – cloud communications

AuditDeliveryManaged Services

Olive Telecoms Audit

This is a financial based review service which provides the detailed commercial information required to start making informed decisions about your next steps towards refreshing technology and smart procurement. Olive Billing Manager is our own automated software, combined with a team of analysts, we believe we can always find savings for our customers.

The initial engagement is a technology audit or communications discovery consultation. For a mobile or fixed line service, these sessions help you to understand how ‘fit for purpose’ your current telecoms arrangements are and where you could save costs.

Art of the Possible workshops

For a contact centre or cloud UC engagement we conduct an “art of the possible” workshop, which starts with understanding your business and challenges. We will identify individual user types (fixed, flex, field) and help you build the appropriate business case. We then look at where new products or services could be introduced to support your IT strategy or underpin broader business initiatives.

After the scope is decided and contracts are agreed our PMO engagement team will take over, with a full change management and implementation services progam.

Olive offers a 24 x 7 x 365 dedicated managed service customer helpdesk as well as our traditional services helpdesk. We have specialist agents who are used to providing round the clock care and technical support to our customers, and being the conduit between you the customer and our partners to provide a seamless, one-stop help point and focus for any issues.

Olive Change Delivery Framework

Olive’s change delivery framework consists of seven distinct stages, each of which concludes with an approval gate. In order to pass the approval gate, an agreed set of management products must have been created and approved. After this point, the management products will be baselined, and any changes to them will be subject to a change control process.

 

 

 

 

Managed services for mobile, cloud and contact centre communications

Supporting complex; converged solutions, the managed service desk is a single, central point of contact providing personalised, efficacious service delivery across all Olive’s services, underpinned by market leading SLAs. This removes not only the infrastructure, it takes off the service burden from the customer.

Olive use ITIL aligned best practice processes and working operations – to manage all service requests, incident, problem and change management.

  • 24 x 7 x 365 centralised technical capabilities
  • Pro-active monitoring
  • Efficient, effective responsive
  • 1st and 2nd  line support with an impressive first call resolution rate and SLA attainment
  • Effectual escalation management – where required through to vendor resolution
  • End to end service level and service delivery management

System Integration: possible system-to-system real-time data transfer

AuditDeliveryManaged Services

Olive Telecoms Audit

This is a financial based review service which provides the detailed commercial information required to start making informed decisions about your next steps towards refreshing technology and smart procurement. Olive Billing Manager is our own automated software, combined with a team of analysts, we believe we can always find savings for our customers.

The initial engagement is a technology audit or communications discovery consultation. For a mobile or fixed line service, these sessions help you to understand how ‘fit for purpose’ your current telecoms arrangements are and where you could save costs.

Art of the Possible workshops

For a contact centre or cloud UC engagement we conduct an “art of the possible” workshop, which starts with understanding your business and challenges. We will identify individual user types (fixed, flex, field) and help you build the appropriate business case. We then look at where new products or services could be introduced to support your IT strategy or underpin broader business initiatives.

After the scope is decided and contracts are agreed our PMO engagement team will take over, with a full change management and implementation services progam.

Olive offers a 24 x 7 x 365 dedicated managed service customer helpdesk as well as our traditional services helpdesk. We have specialist agents who are used to providing round the clock care and technical support to our customers, and being the conduit between you the customer and our partners to provide a seamless, one-stop help point and focus for any issues.

Olive Change Delivery Framework

Olive’s change delivery framework consists of seven distinct stages, each of which concludes with an approval gate. In order to pass the approval gate, an agreed set of management products must have been created and approved. After this point, the management products will be baselined, and any changes to them will be subject to a change control process.

 

 

 

 

Managed services for mobile, cloud and contact centre communications

Supporting complex; converged solutions, the managed service desk is a single, central point of contact providing personalised, efficacious service delivery across all Olive’s services, underpinned by market leading SLAs. This removes not only the infrastructure, it takes off the service burden from the customer.

Olive use ITIL aligned best practice processes and working operations – to manage all service requests, incident, problem and change management.

  • 24 x 7 x 365 centralised technical capabilities
  • Pro-active monitoring
  • Efficient, effective responsive
  • 1st and 2nd  line support with an impressive first call resolution rate and SLA attainment
  • Effectual escalation management – where required through to vendor resolution
  • End to end service level and service delivery management

System Integration: possible system-to-system real-time data transfer

The importance of defining your user profiles to drive appropriate communications technology strategy
Olive produces a regular blog. Read our "we provide 24 x 7 Customer Service because our customers expect it", by Jo King, Head of our Managed Service Desk

Why Olive?

Olive has deep experience of analysing billing information for many of the UK’s leading organisations. We use a combination of automated software and our team of skilled analysts and we believe we can always find significant savings for customers. The initial consultation meeting comes with no strings attached: we know from experience it will provide you with significant food for thought and options to consider. It could be that you use that information to support what you are already doing with your existing suppliers, or it might give you ideas for new projects.

© 2017 Olive