OneFamily, the modern mutual that counts one in 12 UK families as its customers, is set to invest £1.5 million over four years in the latest state-of-the-art communications technology as part of its ongoing mission to stay at the forefront of agent support.
With more than £7 billion of assets under management and one of the UK‘s largest mutual insurers, it has appointed Olive Communication, based in High Wycombe, to develop and implement the cutting-edge initiative following an exhaustive tender process.
Steven Ferrari, OneFamily’s Operations Director, said: “We chose Olive Communications because they are the UK’s leading cloud-based business communications provider and we need a partner at the forefront of technology to make sure we stay ahead of the game. This allows us to continue improving our service and to offer new ways for customers to communicate with us.”
The end-to-end solution will be designed, implemented and managed by Olive, who were selected based on its extensive technical and managed services capability in the financial sector with the service starting in September.
A unified communication and contact centre solution will be built on Mitel’s cloud-based platform and a knowledge management system developed that can be used by agents giving them far faster access to information, documentation and FAQs.
Martin Flick, Chief Executive of Olive Communications said: “We are very proud to have been selected to work on such a strategic project in partnership with OneFamily. This again demonstrates our leadership in the financial sector for delivering business critical cloud communication services. OneFamily is a very exciting business, with clear plans for setting the standard for customer service and I am delighted they have chosen Olive as its trusted partner to help achieve this”