Case Study: 1UPAccess Ltd

Case Study: 1UPAccess Ltd

Case Study: 1UPAccess Ltd

Reaching Heights Together – 1UPAccess, Olive & Vodafone One Net Support Customer Communications

1UPAccess Ltd is a UK organisation dedicated to supplying the very best in powered access machinery and tools together with a friendly great service.  It prides itself on offering a high level of customer service with experienced staff and a 365 day 24/7 ‘yes’ mentality.

Their team of Customer Service Advisors and On-Site Sales Personnel need to be on-hand to offer their wealth of experience to ensure customers not only get the right equipment, but also receive appropriate operational, and health and safety training.

The business is also an accredited training partner for IPAF (International Powered Access Federation), which trains operators to be awarded the PAL Card (Powered Access Licence). This is recognised worldwide across industries as proof of platform operator training to the highest standard.

Most legislation, covering health and safety obligations, accident prevention and work at height regulations, require you to provide employees with proper and adequate training in the use of work equipment.  As such, communications and customer service are at the heart of 1UPAcccess business model.

Olive Communications provide 1UPAccess with a converged voice and data solution based on Vodafone’s One Net for Business. 1UPAccess renewed its contract for a further 60 months last year, based on the service levels and the ability for its communications managed service to grow with their business.

Ben James is Managing Director of 1UPAccess.  “When we first took the service, we were one of the first Vodafone One Net customers nationally, and at the time had a significantly smaller machine hire business.”  Now, years later, the business is booming and 1UPAccess rely on the system to enable its sales team, training function and customer services to operate 24/7, 365 days a year. This is important as many of their customers operate machinery on night shifts, and having the emergency call out service means calls can come in at any time. 1UPAccess, Olive and Vodafone handle these by enabling a divert function to the phones of Directors.  “We never miss a call.  Not only that, we can seamlessly add on users, and bolt on data and call services as our business grows,” comments Ben.

The business leases 450 machines at any one time, and his team have an emergency response for training enquiries, as well as other problems.  “Olive is a great partner to work with and provide regular reviews of our service, while making both operational and cost improvement suggestions,” adds Ben.

For more information on 1UPAccess please visit : http://1upaccess.co.uk/

 
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